All our customers may terminate their agreement contract and request a refund for any of the following reasons:

1. Silver Fox Media commits a breach of contract
2. The agreement can be terminated by the client/author prior to the start of the fulfilment of the purchased service.
3. The agreement is terminated after the start of the fulfilment of the purchased service due to the following reasons with proof:
   1. Death
   2. Disability

Marketing Firm Breaches the Contract

The client/author is entitled to a full refund if the publisher commits a material breach of the contract. Material breach, also known as total breach, refers to a failure to perform essential terms of the contract that results in a negative effect on the service.

We will refund you 100%.

Client/Author Breaches the Contract

Authors may terminate the contract at any time, and the amount to be refunded depends on the stage

• Prior to the start of the fulfillment, you will receive a 100% refund less $250 to cover setup costs
• Due to unforeseen circumstances specified above (death and disability), the author or their heir, successor or assign will receive a 30% refund

Refund Forfeiture

There are two instances where the author’s right to claim a refund will be forfeited:

1. When the client/author has not provided the materials necessary in marketing their book (form to be filled out) after the service order was made.
2. When the client/author commits a breach of contract, Silver Fox Media will also terminate marketing the client’s/author’s work/product.